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brunag18
New Member

Where is my return. The IRS already sent it to Turbo Tax and I know you have the right bank account because you charged me for processing my return instead of the bank

I tried calling the number when asked "get a number" but all they did was leave me on hold.
2 Replies
DoninGA
Level 15

Where is my return. The IRS already sent it to Turbo Tax and I know you have the right bank account because you charged me for processing my return instead of the bank

TurboTax does not receive any kind of tax refund, federal or state.


If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.


For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/


Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request


Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

Critter-3
Level 15

Where is my return. The IRS already sent it to Turbo Tax and I know you have the right bank account because you charged me for processing my return instead of the bank

Has the IRS actually released the refund yet ?   Just because the fee was withheld from your bank account (because the refund has been delayed)   doesn't mean the IRS sent the refund out yet ... check here : https://www.irs.gov/refunds

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