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Where do I enter my email address in the Personal Info section?

It won't let me file until I do this, but I can't find a place where I can do it.
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4 Replies
DaraLO
Expert Alumni

Where do I enter my email address in the Personal Info section?

To enter (or change) your Turbotax account email, follow the steps listed in this Help Article:  How do I change my TurboTax account email?

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newyorksandwich
Returning Member

Where do I enter my email address in the Personal Info section?

I am having the same problem.  The automatic response of how to change your email for your account does nothing.  I have cleared cookies, caches, logged in with a different browser, still nothing.

newyorksandwich
Returning Member

Where do I enter my email address in the Personal Info section?

I replied to the original poster, but the email for one's Intuit account is not the problem.  It's asking for an email to be entered into the "Personal Info" section before the return can even begin to be processed.  There is no space for this.  None.  I have cleared my cookies, cache, and used a different browser.  No change.

AkinaLO
Expert Alumni

Where do I enter my email address in the Personal Info section?

This is a known experience, and we are working to resolve it. Please try the suggestions within this thread to see if it helps.  

I get this message when I... 

 

If these suggestions don't work for you, please see this article for more updates.   

Why am I being asked for my email before I can check out? 

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