The TurboTax online editions for tax year 2019 have shut down to make way for the 2020 online editions. The Add a state link is no longer valid for accessing the 2019 online tax return.
To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF) or Download .tax file
See this TurboTax support FAQ for completing a 2019 tax return originally started with the online editions - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...
Trying to find where to fill out form 8962 since I forgot to when filing initially and now they are holding my refund until it's completed.
A Form 8962 will be created and completed by the TurboTax software if the user has entered a Form 1095-A. If the Form 1095-A has not been entered then the Form 8962 will not be created.
If you used the TurboTax online editions for the 2019 tax return you will need to download the tax data file from the online account to your computer. You will need to install the 2019 TurboTax software on your computer to open the 2019 tax data file.
Then follow the procedure in this TurboTax support FAQ for the Form 8962 and Form 1095-A as requested by the IRS for tax year 2019 (Use the procedure TurboTax CD/Download Instructions for Windows) - https://ttlc.intuit.com/community/health-care/help/the-irs-is-requesting-form-8962/01/27409
If you purchased one of the 2019 TurboTax online editions you can contact TurboTax support to have them push a 2019 desktop installation file to your download account at no charge - https://support.turbotax.intuit.com/contact/
To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download .tax file
Ok ... since the amendment program for the 2019 tax year is not functional yet you have a couple of choices.
1) fill out the 8962 manually using the info from the 1095-A then mail/fax both to the IRS as directed.
2) download the 2019 program ... the 2019 amendment program will not be operational until December so you will have to download the full program. https://turbotax.intuit.com/personal-taxes/past-years-products/
You can get a download from customer support for free.
To call TurboTax customer support
They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday
Note: The desktop software you need to prepare the prior year return must be installed/downloaded to a full PC or Mac. It cannot be used on a mobile device.
So you don't need to start over from scratch ... download the .taxfile from the online system now so you can open it in the downloaded program.