The IRS says 9 out of 10 filers who efile and choose direct deposit will get their refunds within 21 days. That still leaves a considerable number of people who do not. Some returns take longer for additional processing due to specific items in the return. Some are pulled at random for more thorough investigation.
About how long has it been since you efiled?
Double-check with this tool to be sure the return was efiled successfully and accepted:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jspIf that showed it was accepted, what do you see at the IRS website below for the status of your Federal refund?
https://www.irs.gov/RefundsIf that IRS tool shows that the refund has been sent, report back for more info.
If the IRS tool says it is still "being processed", and if it's been longer than 21 days, we can tell you how to speak to a live agent at the IRS to see if they can tell you anything about the delay.
To track a state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund