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earichardson34
New Member

When trying to load a Turbotax 17 disk into my windows 10 desktop, Turbotax gives me a message that Windows is running an update and it cannot load from the disk.

 
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Accepted Solutions
SteamTrain
Level 15

When trying to load a Turbotax 17 disk into my windows 10 desktop, Turbotax gives me a message that Windows is running an update and it cannot load from the disk.

Correct...that happened to me earlier this year.

Windows is waiting for you to reboot to complete a Windows update.

One big windows update required a couple reboots.

Reboot, wait 30 min, reboot again, wait 15 min, then try again with TTX.

(or repeat a couple more times with waits in between....if you have a slow internet connection, some updates take a whole day or overnight)

*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

View solution in original post

1 Reply
SteamTrain
Level 15

When trying to load a Turbotax 17 disk into my windows 10 desktop, Turbotax gives me a message that Windows is running an update and it cannot load from the disk.

Correct...that happened to me earlier this year.

Windows is waiting for you to reboot to complete a Windows update.

One big windows update required a couple reboots.

Reboot, wait 30 min, reboot again, wait 15 min, then try again with TTX.

(or repeat a couple more times with waits in between....if you have a slow internet connection, some updates take a whole day or overnight)

*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

View solution in original post

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