Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jan 18, 2022 10:51:37 PM

When submitting my taxes I have the option to pay with my refund but when I click on it I get a message that says “hmmm looks like we reached a snag” and to retry?

Have they figured out a solution for this problem?

0 2 463
2 Replies
Level 15
Jan 19, 2022 6:07:34 AM

 

REFUND PROCESSING

Do you mean you want to pay your TurboTax fees from your federal refund?   If your federal refund will be enough to pay the software fees AND the extra $39.99 refund processing fee to have a third party bank process your refund then when you go through the Review section  and next  when you are in the FILE section you will be able to make that choice.  Please make note that if your refund takes too long to arrive (IRS delays, etc.) then you will also be agreeing that the TurboTax fees can be extracted from your bank account even before your refund is issued by the IRS.  This comes as an unpleasant shock to many people every year.   It is better to pay for the software upfront using a credit card than to face the extra $39.99 fee and the possibility of the fees coming out of your account at a very inconvenient time.

 

And....you can never pay state tax due from a federal refund, so do not expect that.   The state tax due has to be paid directly to your state.

Level 15
Jan 19, 2022 6:33:17 AM

You are asking from TT Live, for which you paid extra. Please contact a rep.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live