When is turbotax server going to be available to accept financial investment information?

[jcleactigh7]

Have tried for 3 hours to upload financial institution information to turbotax - error with server - called turbotax

[Anonymous_]

Some users are still reporting issues, which have been reported to the Moderators.

[jcleactigh7]

After waiting about 15 minutes to speak to a rep, I was told that turbotax had no idea when this mess would be resolved and then the rep closed my trouble ticket [[phone number removed]] as being resolved.  I don't think so.... I cannot do my taxes & I didn't pay for TurboTax so I could manually enter all my information.  I would like someone to contact me as soon as this issue is resolved.  If TurboTax can't handle the amount of data being submitted perhaps you should get larger servers!

[jcleactigh7]

The part of the previous post that was redacted by "the system"  was not a phone number - It is the case number [phone number removed] provided by your company as the Support ID.

[MichelleLO]

In this public forum, we protect everyone's private information and the ticket number appeared to the system like a phone number that needed to be removed for privacy concerns. Due to the public nature of this forum, we do not have access to your personal information or ticket number and would not be able to assist you with the status of it.

If you could provide additional details about the issue you are experiencing we can do our best to try and assist.