When I try to file, the software just goes blank with no option to file. What's going on?

[jamesnipe]

I can't file. TurboTax simply goes blank.

[DoninGA]

Click on the Reload This Page (circle with an arrow) at the top left of the web browser window.

[jamesnipe]

I've already tried the reload several times. I've filled out the state i.d. pages now three times. Each time, when I get to the consent page for Virginia, and hit "continue", the page simply goes blank.

[DoninGA]

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@jamesnipe wrote:

I've already tried the reload several times. I've filled out the state i.d. pages now three times. Each time, when I get to the consent page for Virginia, and hit "continue", the page simply goes blank.

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Okay...Try clearing cache on your web browser and access the section again - https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

If that does not help then change your web browser to either Google Chrome, Mozilla Firefox or Microsoft Edge