Use this website to check your orders and payments - http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp
If your order shows a download available, then sign onto your download account using the exact same user ID that you used to purchase the software here - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
If you need further assistance with your account then contact TurboTax support and speak directly with a support agent.
See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
To contact TurboTax customer service/support use their contact website during business hours.
Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -
https://support.turbotax.intuit.com/contact/
Note: The Call option will not be available when TurboTax Support is closed.
