What should I do if my document number from my license is not being accepted?

[aamaddox1969]

NYS Drivers license. It says the first 3 characters must be entered. But I have entered it.

[CesarJ]

If you are filing a New York state tax return for the 2025 tax year and have a New York-issued identification (driver's license, permit, or non-driver ID), you must enter the document number in addition to your ID number. This document number is an 8- or 10-digit alphanumeric number found in the lower right corner of your ID, or on the back if the ID was issued after January 28, 2014. 

You can see examples at the New York Department of Motor Vehicles website.

[SteamTrain]

@aamaddox1969 

Something strange......See the Final red text:

If  for NY...depending on the license type...check the following pictures provided by NY:

Sample Photo Documents | NY DMV

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AND, it is not the DMV ID number

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Later Edit !!!!

Some folks are saying it works if you enter ONLY the first three Alphabetic or Numeric characters....no more than that.