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kaicollins
New Member

What happened to my saved info? I logged back in and everything is blank.

 
1 Reply
DoninGA
Level 15

What happened to my saved info? I logged back in and everything is blank.

You have to sign onto your online 2018 account using the exact same user ID you used to create the account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"
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