What do I do when the Federal review hits a snag and cannot continue?

[wrandyr]

This is the message: "Hmm, looks like we hit a slight snag in this section Let's get you back to your taxes. Make sure your Internet is connected, and then select Try again or check back in a few minutes." I have tried a different browser and checked back over several days. The AI help has told me that this is a known problem and will not give any assurance if or when it will be fixed before the filing deadline.

[maglib]

@wrandyr   This can be due to issue with your internet provider, site overload, unfinalized forms, errors in forms, security software, cache issues:

• To check for unfinalized forms in TurboTax, click the REVIEW tab in the left-hand menu to see which forms are pending or unavailable. If a form is not finalized, you must wait for the update to e-file. Note many forms are not finalized till late by the IRS or the states, then TT tech must finalize them.  There are also Forms that TT does not support (do you have any forms not supported by TT, see https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-forms/irs-forms-included-turbotax/L5...)
• Try running Turbotax as Administrator if using desktop
• CHECK INTERNET/BROWSER: Clear cache/cookies, or try a different browser.
• All TT files must be on your C: drive, not on thumb drives. 
• Check Form Errors: Go to Forms Mode in TurboTax Desktop and check for red exclamation points, which indicate incomplete information.
• RUN SMARTCHECK
• Disable Security Software: Temporarily turn off antivirus software (e.g., Norton) and VPNs, then try updating/filing again. Even if TurboTax says it is up to date, disabling security software and relaunching can sometimes trigger a necessary, overlooked update.  If you know how to just allow a program through your antivirus, you can look at programs recently blocked and just allow them through, often an issue with security software. Manual Update: Within TurboTax, go to the "Online" menu and select "Check for Updates". This should be done after you disable the antivirus, as the antivirus may be blocking the updates erroneously.
• Reinstall: If the above fails, uninstall TurboTax and reinstall it using your download from the official TurboTax account.
• If all else fails, print and file by mail.  You may be able to e-file fed, unselect state.

IF you have a California/Trust Returns (541/1041), This error frequently impacts business/trust returns. If a manual update does not work, it may require waiting for a new patch to be released by TurboTax.  You can e-file your federal, print and mail the CA return.  Note it is because CA is late in finalizing forms which then need to be updated by TT tech. 

[wrandyr]

Thank you for your suggestions. I am using TT online, so most of them do not seem to apply. The Federal Review link in the left column online does not give any hint as to what forms might be in play. Clicking into it resulted in the error.

At any rate, the error was gone today. The two things it wanted me to review were both on Schedule E, and one of them seemed to be related to my use of an unsupported character in one of the fields.

[user17753438325]

I’m experiencing an issue where the “Review your federal filing choices” screen does not advance after I press “Continue.” The page stays in the same place, and I see two red messages advising me to double‑check that I’m using the correct electronic routing number. I’ve validated the information multiple times, but it still won’t proceed to the State section. I’m not sure how to move forward at this point and appear to be stuck.

[MonikaK1]

Are you using TurboTax Online? Heavy traffic on the website could be contributing to this issue. You might try logging out, restarting your device, and trying again later at night or early in the morning.

In general, if you are in the File section of TurboTax and the program is not advancing to the last step where you click the button to Transmit your returns, try these steps: 

• Try exiting TurboTax, restarting your device and starting TurboTax again.
• Try using a different browser. Chrome usually works well. Some users have found that Edge worked well.
• Try clearing your cache and cookies.  
• Check your internet connection. Try turning off your router and turning it on again. If you are using a VPN, try turning it off and using a direct internet connection.

If the issue persists, see this help article for instructions on how to contact TurboTax customer support depending on which product you are using.

Once you have clicked the button to Transmit your returns, do not take any further action until TurboTax notifies you that your return was either Accepted for processing or Rejected.

@user17753438325