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Get it from the company. Could it be that the equipment is not qualified?
No credit is allowed for qualifying property installed in 2025 unless a QMID is reported.
If you do not have a QMID (Qualified Manufacturer ID) for your 2025 HVAC installation, you can contact the manufacturer directly to request their 4-digit code. The QMID is assigned to the manufacturer, not the installer.
You can also try checking with your installer for or they may have given you the "Manufacturer Certification Statement," which should list the necessary information for Form 5695, including your QMID.
Click here for Energy Efficient Home Improvement Credit qualified manufacturer requirements
Click here for What Is the IRS Form 5695?
Click here for Instructions for Form 5695
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