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Bank routing numbers and bank account numbers are nine digits. So you have something wrong. Check with your bank and verify those numbers with them before you try to enter banking information for your refund.
But on the turbotax page it says that the checking account number is usually 10-12 digits, meaning it does not necessarily have to be exactly 9 digits and it also allows you to enter up to 17 digits in the account number field
Please call your bank and ask them.
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