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We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again.

I’ve been on the phone with customer support for over three hours and we’ve tried everything possible, but the payment issue is still not resolved. It’s extremely frustrating. I’ve already switched between more than 10 credit cards, and none of them worked. On top of that, the pay-by-phone option has been removed this year, which makes the situation even more difficult.

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7 Replies
NicolleR1
Employee Tax Expert

We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again.

If you still have the issue, refer to the link below to see more options of payment:

 

10 Ways to Pay Your Tax Bill


 


 

We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again.

it is not for tax bill, it is the $25 efile charge with TurboTax.

We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again.

Called on Friday again, wasted another 2+ hours in discussing the payment issue, asked my update windows to the latest version, and deleted the state tax, check license status.  They even used intuit meeting to see my full screen. finally they admit they can not solve it. 

CatinaT1
Employee Tax Expert

We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again.

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service 

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We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again.

Already made 2 rounds of call, each time 2+ hr. Issue is still not resolved. 

CatinaT1
Employee Tax Expert

We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again.

There is nothing we can do in the community to help you, you will have to call customer service. Try calling early in the morning.

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**Mark the post that answers your question by clicking on "Mark as Best Answer"

We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again.

Keep post this useless info

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