We are getting an error when trying to import 1099 from E*Trade. Says ERROR for site owner. Invalid site key. Any suggestions?

[MarilynG1]

Users have reported that turning off Ad Blocking and Advanced Security temporarily have allowed them to import successfully. Some also have router security that can be disabled temporarily.

Here's some other things to try on Troubleshooting TurboTax Desktop Issues.

If using TurboTax Desktop, and can't resolve an import issue, you can combine 1099-Int/Div 's info into one entry.  For 1099-B data, you can summarize transactions and may not need to mail anything, depending on your transaction types.  Here's more info on How to Enter a Summary in Lieu of Individual Transactions. 

If you're using TurboTax Online, clear your Cache and Cookies.  In TurboTax Online, you can save your 1099 info as a PDF and import it into your return.

[jasontweedy]

Not sure where I can turn off Ad Blocking or Advanced Security in the Turbo Tax software.

[xander90]

this is happening with computershare as well, it was never an issue in the past and i am using the same hardware as ever year before.

I am using TurboTax Desktop and I am getting the same error

[jasontweedy]

Not a good look for TurboTax.  I am going to try H&R Block and TaxAct software to see if they are more user friendly.

[CatinaT1]

If you are using TurboTax Online, try importing using a different browser.

See the following TurboTax Help articles for potential fixes:

• What if I can't import my 1099?
• How can I fix my 1099 import issue?
• How do I import my 1099s?
• How do I enter a large number of stock transactions in TurboTax?

[jasontweedy]

Thank you for the suggestion.  I paid for the download and am using that.  Why is there a download and an online option?  Which is better?

[xander90]

is there a fix for the desktop version not the online web browser version? 

[CatinaT1]

What error are you getting?

If you are getting a reCaptcha error, make sure your computer is up to date. This has worked for many users.

If you still have issues, see this article where you can sign up for updates: Why am I getting an invalid site key reCAPTCHA error in TurboTax Desktop when trying to import broke...

[jasontweedy]

How do you suggest I "make sure my computer is up to date?"

Thank you!!

[jasontweedy]

Happy to announce that E*Trade docs successfully imported today.  Thank you!!