was charged for TurboTax Live Expert Assist, but I never used any of the features. I only had to file stocks/crypto but I didn’t use any expert help. Requesting a refund.

Arrirub23 · ‎March 19, 2026

Hi, I was charged for TurboTax Live Expert Assist, but I never used any of the expert features — no calls, chats, or review. I didn’t realize I was upgraded to that version and just completed my return on my own. I only needed to file with investment forms (stocks/crypto), but I didn’t use any expert help. Is it possible to get a refund or adjust my price to the regular Premium version instead

LaShaunA3

To request a refund, see the following article: How do I request a refund for my TurboTax product?

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DoninGA

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was charged for TurboTax Live Expert Assist, but I never used any of the features. I only had to file stocks/crypto but I didn’t use any expert help. Requesting a refund.