@tx-tax11 wrote:
TurboTax Contact Us will not get me to a person to help until I purchase a product and begin the return.
But I already purchased 2019 (and all the preceding years) and have completed 2019, submitted it to IRS.
I have the TurboTax completed file. I need to upload it and make a pdf. But this user ID says I didn't do 2019, so I must have just used my email as userID but I haven't been able to login in with just my email, cause it keeps sending me to THIS userID. Help!!
To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Or -
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
Or -
On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us
