Under my income summary, the dividend total reads $81,381, but I haven't started to enter my 1099-DIV's yet. How do I zero out the $81,381 figure?

[Tom833]

Please help me! FOUR times now I have had to CLEAR AND START OVER my 2016 tax return. Each time I start answering REVIEW, Turbotax adds about $80,000 to dividends at the income window and I owe Uncle Sam $22K instead of 3K refund. When I drill back down to the dividend worksheet, everything is normal. Now I can't go backward because I paid the TurboTax fee. To complete the filing, I would owe $22K.

[PII Removed]

[Tom833]

I can't go back because this happened while going thru review AFTER I paid the Premier TurboTax fee. TurboTax does not allow the "clear and start over" option after the fee is paid. How do I speak with a live person?

[RichardG · Accepted solution]

Please select update next to the dividends number and go through your entries for errors.  Perhaps this figure represents income that should be reported elsewhere in TurboTax.

[RichardG]

Please make sure you're not looking at the column for your 2015 dividends.

[Tom833]

No, I'm looking 2016 dividends. Please, if I can't zero out the $81,381 in the dividends summary, can I start my turbotax from scratch?

[Tom833]

No, I'm looking at 2016 dividends. Please, if I can't zero out or edit out the $81,381 in the dividends summary, can I start my turbotax from scratch?