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oliviahills
Level 1

Unauthorized charge

I was charged for turbotax online deluxe prep and state prep totaling $80. I put my credit card information in but have not filed or agreed to any charges. I have not decided if I want to pay now or have it come out of my refund. I read that you won't get charged until you file or wish to print your information. Neither of which I have done yet. I would like to fix this. 

6 Replies
JakailaLO
Expert Alumni

Unauthorized charge

For any billing issues, you would need to contact customer support by phone:

 

https://support.turbotax.intuit.com/contact

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hjhabecker
Level 1

Unauthorized charge

I was completing my Turbo Tax for free when I was finished they charged my credit card $175

I was mislead into thinking I was not going to be charged. I still have not given authorization to fill

SForrestLO
Intuit Alumni

Unauthorized charge

@hjhabecker 

 

If you do not qualify for the Free Edition the system will ask you to upgrade. You may have upgraded and not realized. 

 

You can see what you are being charged for. Click on Tax Tools from the Menu on the left side in your return. Click Tools then My Fees.

 

This link will provide more information on the Refund Processing Fee

 

How do I review my fees in TurboTax Online? 

 

Is TurboTax Free Edition right for me?

 

If you need further assistance you can speak with an agent. 

This FAQ will provide you with the steps to contact an agent

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jgilt2696
New Member

Unauthorized charge

You've charged my credit card $82.60.  I've already paid this in Feb. 2021.   Please credit my account back.

Thank you for your assistance in this matter.  

EbonyA
Intuit Alumni

Unauthorized charge

You may obtain a breakdown of your fees here and if you need assistance after doing so, customer service contact information can be found here.

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prinstace1
New Member

Unauthorized charge

They same thing happened to me yesterday as well. Why am I being charged 140$ when I never even submitted my taxes to be filed. I am currently on waiting with customer service. 

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