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oliviahills
Level 1

Unauthorized charge

I was charged for turbotax online deluxe prep and state prep totaling $80. I put my credit card information in but have not filed or agreed to any charges. I have not decided if I want to pay now or have it come out of my refund. I read that you won't get charged until you file or wish to print your information. Neither of which I have done yet. I would like to fix this. 

16 Replies
JakailaLO
Expert Alumni

Unauthorized charge

For any billing issues, you would need to contact customer support by phone:

 

https://support.turbotax.intuit.com/contact

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hjhabecker
Level 1

Unauthorized charge

I was completing my Turbo Tax for free when I was finished they charged my credit card $175

I was mislead into thinking I was not going to be charged. I still have not given authorization to fill

SForrestLO
Intuit Alumni

Unauthorized charge

@hjhabecker 

 

If you do not qualify for the Free Edition the system will ask you to upgrade. You may have upgraded and not realized. 

 

You can see what you are being charged for. Click on Tax Tools from the Menu on the left side in your return. Click Tools then My Fees.

 

This link will provide more information on the Refund Processing Fee

 

How do I review my fees in TurboTax Online? 

 

Is TurboTax Free Edition right for me?

 

If you need further assistance you can speak with an agent. 

This FAQ will provide you with the steps to contact an agent

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jgilt2696
New Member

Unauthorized charge

You've charged my credit card $82.60.  I've already paid this in Feb. 2021.   Please credit my account back.

Thank you for your assistance in this matter.  

EbonyA
Intuit Alumni

Unauthorized charge

You may obtain a breakdown of your fees here and if you need assistance after doing so, customer service contact information can be found here.

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prinstace1
New Member

Unauthorized charge

They same thing happened to me yesterday as well. Why am I being charged 140$ when I never even submitted my taxes to be filed. I am currently on waiting with customer service. 

Teachertammy
New Member

Unauthorized charge

I did not authorize a $78 charge. I put in my information. And baked out before paying. I went with credit Karma because it was free. Please refund my money. I will no longer be using TurboTax and into it because they charge thank you

Critter-3
Level 15

Unauthorized charge

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support for this situation:

https://support.turbotax.intuit.com/contact/

AkinaLO
Intuit Alumni

Unauthorized charge

If you need to review any charges, please contact support for assistance.

What is the TurboTax phone number? - Intuit   

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VolvoGirl
Level 15

Unauthorized charge

@Critter-3   That contact link is not currently being used.   Everyone is posting the phone number link now.  Something has changed.

 

What is the Turbo Tax Phone number

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Kdenisar67
New Member

Unauthorized charge

I did not authorize this charge on my account - I would like a refund asap

SForrestLO
Intuit Alumni

Unauthorized charge

Please contact support for further assistance.

This FAQ will provide you with the steps to contact an agent.

 

@Kdenisar67

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Bbboomer19
New Member

Unauthorized charge

I have a basic return. 2 w-2's and social security.  Turbo tax keeps showing return as self employed. How can I change that?

VolvoGirl
Level 15

Unauthorized charge

@Bbboomer19    To go back to the Free Edition or a lower version you can try to clear and start over  https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...

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