Unajble to File - stuck in Review Order loop - TY 2025

[kaita42]

I see I am not alone as I've seen several posts.

I purchased Desktop Premium (only on install was I informed it wouldn't work on Windows 10 - even though TT Business did after a warning) - so I was forwarded to Online where I applied my key.

I have now completed my taxes and on the File step where I'm told "Just 3 more steps to file my return". I click "Start" on Review Your Order. I am presented a screen to fill in a billing address (or check the box) add on Optional benefits (which I will not be doing) and an Order summary of $0.

When I click the Confirm Payment, I am rerouted back to the "Just 3 more steps to file my return."

I have cleared my cache and history. I have disabled all plug ins. I have tried a private browser. I have used Edge, Chrome and Firefox. I have used a different computer, on a VPN (to make sure hubby isn't blocking something on our firewall) with a fresh install of Chrome on that computer which has never had Chrome before. My Windows Updates are complete (and that second computer? it is Windows 11).

I have called into support TWICE and hung up on (or forwarded to paid support where I declined and was hung up on).

This is entirely unacceptable. Please fix your product.

[CatinaT1]

Sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service 

[kaita42]

Unfortunately, it did not. I have spent about 2 hours on the phone with 2nd and 3rd level support at this point (I had already filed an extension) and have not had the time to try again. 

The Review Order screen SHOULD pull up payment information, but it doesn't (because it's already paid for) and never lets me past the screen. I've had similar issues in previous years with desktop if I need to pay to file - no credit card would go through and I'd have to call in (sometimes multiple times) to pay by phone and get a code. I'm beginning to think something is fundamentally wrong with my account - and has been for years - and this year since I'm not able to use the desktop version - I seem to be unable to get past the screen to submit (or even PRINT my taxes to file by mail OR download what's been done even if I could get the desktop version installed on a different machine so I'd have to redo my taxes from scratch).

I was hoping that the verbiage "free if filed by April 16" meant I could get through today and nope - I cannot.

The 2nd\3rd level support did agree with me that the issue is not on my side (fresh browser, never installed on a different computer, pop ups enabled, 3rd party cookies enabled, no plug-ins and on a VPN so nothing blocked on my house firewall which uses 3rd party block lists and occasionally blocks items from legit websites using 3rd party tools). But I'm still stuck. I need someone to update my account from the backend that I've "reviewed\paid" so I can continue.

[MonikaK1]

If you are still having this issue, you would need to contact Customer Support to update your account internally. We don't have that access in the Community.

After April 15, 2026, TurboTax experts are available Monday through Friday, from 5 AM to 5 PM PT. Near the September and October extension deadlines, TurboTax will resume extended hours, including evenings and weekends.