Unable to sign in to TurboTax 2025 desktop due to captcha infinite loop

[folf]

As the title says, I am trying to activate my TurboTax 2025 desktop purchase which apparently requires me to sign in.  The sign in will not let me get past the captcha and just infinitely keeps asking me to click on more images.   There is no browser to close or cookies to clear, it's 100% inside of the TurboTax desktop app. 

[Karis_F]

Try these steps to resolve a captcha issue:

1. Disconnect from any VPN connections

2. Clear your cache 

3. Close your browser and allow cookies

See this TurboTax article for instructions on how to fix captcha issues.

[folf]

As my post clearly states, there is no browser, no cache, no cookies to clear as it is 100% inside the TurboTax desktop app.  I am not connected to a VPN.

[mrandera]

I am having the EXACT SAME CAPTCHA issue as this user is describing.

This is a really bad answer from Intuit Tech Support.

Also, Why in th @#$%#$@%$@# would you ask for Captcha for a LOCAL S/W install! This is totally crazy!!!!

[CatinaT1]

Even the desktop software connects to the internet, especially when trying to sign in. The captcha is an internet security tool.

Try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache, you force the browser to establish a brand-new, secure connection with the Intuit servers.

[folf]

I use Control D as my DNS server which blocks ads and tracking which apparently doesn't like something that TurboTax and the captcha are doing.  I switched DNS to Google and the problem goes away (of course putting it back as soon as I was done with logging in to TurboTax). 

[user17730826991]

I just installed TurboTax 2025 Business & Home, launched it. It wants me to log in, shows Captcha. I've solved dozens of Captchas by now - it still says "Try again", will not let me continue logging in.