Unable to import Consolidated Form 1099

[b-ledford]

I enter the account and document number. It appears to find the document but nothing happens after that?

[Mike9241]

try contacting the financial institution. they are usually able to help

[NikkiBGood]

Try saving your return, exiting Turbo tax and allowing updates if applicable and try again.  

Also, clear cookies and allow popups from your financial company.