unable to get my questions answered over 8 days using expert

iannolillo · ‎February 23, 2026

I am beyond frustrated with the service I have received. I decided to use the promo to have an expert file my taxes this year and uploaded all my documents on Feb. 11. I reached out to the expert on Feb. 17 and had to call in to get access to review the tax return they drafted. On Feb. 18 I sent about 6 questions back and did not receive answers. On the 22, I had to call in again and was told I would be assigned a new expert and get a a call on the 23rd either btw 9-10am or 2-3pm. They did say they would honor the promo. I received a call at 12noon from someone telling to check out. I explained that was not possible as I still was awaiting answers. Now I have scheduled a call with the new expert for March 2 at 10:15 EST.

My tax return is not complicated, but I find these delays and confusion really unacceptable.

xmasbaby0

I will report this to a moderator.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

iannolillo

Thanks to Marc T., who my case was escalated to, my return was filed today. He was extremely knowledgeable, available, professional, and answered all of my questions. In addition, he was able to quickly correct the errors I was questioning.