Unable to download

grantseattle · ‎April 6, 2024

I can find the software that I need to download on the website, but when I click on the download link nothing happens (Firefox, Chrome) or I get an error message (Edge, "something went wrong...")

I have Windows 10, plenty of space, and was able to download on my other computer no problem. I need a copy on this computer as well (Surface).

Cynthiad66 · ‎April 7, 2024

To make sure TurboTax runs smoothly:

Make sure your computer meets the minimum system requirements.
Verify that you have administrator rights on your computer and TurboTax is running as administrator:
- Right-click the TurboTax icon or setup icon and select Properties. In the Compatibility tab, select the Run this program as administrator box and select OK.
Clean up and defragment your hard drive.
Run Windows Update to keep your computer up-to-date.
Update your computer's hardware drivers.
Update your security software for firewall, virus, and spyware protection.