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katnEss
New Member

Unable to add credit cards

I am unable to add my credit card in the 'Select your payment method' screen . I tried different credit and debit cards and always received this message.

Screen Shot 2021-03-28 at 4.35.23 AM.png

Choosing PayPal option did not do anything either.

Screen Shot 2021-03-28 at 4.37.30 AM.png

Please help.

3 Replies
DaveF1006
Expert Alumni

Unable to add credit cards

Did you try selecting credit card instead of Paypal?

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katnEss
New Member

Unable to add credit cards

Yesterday I had trouble adding my credit card as well . But since then, I updated my address in turbotax and I was able to add my card now.

 

Thanks for your time.

DaveF1006
Expert Alumni

Unable to add credit cards

Yes, because if the address isn't updated, it won't work.

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