TurboTax Premier Desktop Software 2025 won't accept credit card payment

[user17742179860]

TurboTax Premier Desktop Software 2025 won't accept credit card payment for State e-file.  I have tried all the suggestions online including confirming address matches credit card and tax return, clearing browser cookies and history, running software as administrator and removing online safety measures, like pop-up blockers  - - PLEASE FIX THIS ISSUE.  Appears to occur since 2021 based on comment history!  It is very frustrating to get to the end of this process to only run into e-file/payment issue.

[CatinaT1]

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service 

[user17742179860]

I was informed by Customer Service that this issue is "under investigation" and the only resolution is to file by mail.  I am no longer going to purchase TurboTax.

[Nestle7277]

Please refer to the previously posted issue:
https://ttlc.intuit.com/community/taxes/discussion/re-problem-with-payment-api-for-filing-a-return-n...

Here you will find that TurboTax is NOT supporting fixing this development issue from the number of months we have logged this as an issue.