You'll need to sign in or create an account to connect with an expert.
EDITED: 11:25 PM Pacific, 04/04/2026
Oops! I missed the "Premier" in your question until I pressed Submit, so this initial comment may not be helpful. Sorry about that! However, my second comment that follows this one has information that may help you.
The current product is 2025. Amazon sells two versions of TurboTax--a license code for Online TurboTax or a license code for desktop software. Which product did you buy--an Online product or a desktop product? What is the exact name of the product, such as these examples sold at Amazon:
TurboTax Deluxe Desktop Edition
TurboTax Premier Desktop Edition
TurboTax Home and Business Desktop Edition
TurboTax Online 2025, Individuals and Homeowners
TurboTax Online 2025, Investors and Self-Employed
@ CaseyR57
Oh, I initially missed the "Premier" in your question, so you can disregard my answer above. Premier Edition should be a desktop product. Sorry about that. However, I hope you are not trying to activate it at the Online TurboTax activation page.
Here's how you should be installing and activating a desktop product. Is this what you did? And are you using Windows 11? The desktop product will not run on Windows 10.
FAQ: How to get started with desktop TurboTax
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
ajbenitez
New Member
bprentice
Returning Member
btrcpa
New Member
grise2943
New Member
johnpatrick.jp
New Member