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Level 1

TurboTax not responding to money back guarantee

I submitted a product refund request using the form provided by TurboTax on July 2nd via email. I received a confirmation via email that the request was received and that a decision would be made within 6 business days. It is now July 16th and I have not received any response despite me sending you a reminder email. I cannot get in touch with a human via your hotline. Please help!!!

2 Replies
Texas Roger
Level 15

TurboTax not responding to money back guarantee

Unfortunately no one on this site can help you. You must just keep trying to contact TurboTax directly:

Level 15

TurboTax not responding to money back guarantee

You appear to be posting from the online version.


See the notice on the refund request form.


Use this form to request a refund for a TurboTax CD or desktop download under our unconditional 60-day money-back guarantee. (This guarantee does not apply to TurboTax Online or the TurboTax mobile app.)

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

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