I submitted a product refund request using the form provided by TurboTax on July 2nd via email. I received a confirmation via email that the request was received and that a decision would be made within 6 business days. It is now July 16th and I have not received any response despite me sending you a reminder email. I cannot get in touch with a human via your hotline. Please help!!!
You appear to be posting from the online version.
See the notice on the refund request form.
Use this form to request a refund for a TurboTax CD or desktop download under our unconditional 60-day money-back guarantee. (This guarantee does not apply to TurboTax Online or the TurboTax mobile app.)