TurboTax not responding to money back guarantee

[Postgalaxy]

I submitted a product refund request using the form provided by TurboTax on July 2nd via email. I received a confirmation via email that the request was received and that a decision would be made within 6 business days. It is now July 16th and I have not received any response despite me sending you a reminder email. I cannot get in touch with a human via your hotline. Please help!!!

[Texas Roger]

Unfortunately no one on this site can help you. You must just keep trying to contact TurboTax directly: https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

[macuser_22]

You appear to be posting from the online version.

See the notice on the refund request form.

Use this form to request a refund for a TurboTax CD or desktop download under our unconditional 60-day money-back guarantee. (This guarantee does not apply to TurboTax Online or the TurboTax mobile app.)

https://support.turbotax.intuit.com/forms/refund-request.jsp