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TurboTax no longer sold in retail stores.

 

Research indicates TurboTax is no longer being carried in retail stores - with rare exception. Seems the stores are as disgusted as users are with the price increases and the doing away with the physical CD. I've found only one office retailer who allegedly carries a non-CD version and a few wholesale/warehouse outlets that stock the product (but require a membership).

 

So now, besides the CD being done away with, a customer cannot even buy the product at a retail store. The only option is purchasing a membership to a warehouse outlet or opening an online account at a retailer.

 

SE

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24 Replies

TurboTax no longer sold in retail stores.

TurboTax no longer sold in retail stores.

You just proved my point - there is only ONE retailer on that already very short list that carries the product in the store !!!

 

Absolutely one of the most misguided business decisions I've ever encountered.  Is Intuit's strategy to drive customers away and materially erode the TurboTax customer base?


SE

TurboTax no longer sold in retail stores.

You're shouting into the wind.  No one on this forum (including the moderators) has any influence with whoever it was who decided to stop selling physical media.  Maybe they already know that sales of in-store boxed media is such a small fraction of their business that it won't hurt in the long run.  Money talks.  If their sales drop too much, they will probably reverse the decision next year.  

TurboTax no longer sold in retail stores.

Just to be clear, it is not only the decision to drop the CD, the far worse decision is to not offer a key-code product in retail stores.  And on top of all that another hefty price increase on the heels of the prior two years' increases.  The combination of all these decisions is without question going to have negative repurcussions, and any notion of reversing things in the future will be futile once customers have moved on to another product/manufacturer.

 

SE

TurboTax no longer sold in retail stores.

Bighometax.com has Turbotax deluxe with state for $49.99.

TurboTax no longer sold in retail stores.


@hfdad wrote:

Bighometax.com has Turbotax deluxe with state for $49.99.


That is NOT an authorized TurboTax retailer.  Purchase at your own risk.

Authorized retailers - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/obtain-authentic-t...

TurboTax no longer sold in retail stores.

On the Sam'sClub website, they clearly show two versions of the various TT products...one for digital download, and one for pickup in the store.  Also, Costco shows this text on their website for each product: "No CD. Available for download.  Some warehouses may have this product in stock"  And in another post here (about 1099-B for 2024 vs 2024, poster showed 2 images of TT package...2023 CD box and 2024 product code package he had just picked up.  

TurboTax no longer sold in retail stores.

I used to get it free from Fidelity, but I guess they have done away with that. $52.50 (deluxe) on the Intuit site for the download.

TurboTax no longer sold in retail stores.

I find that Intuit turbotax does not understand that all people that use their software do not have "fast" internet.  It usuall takes my DSL about 3 or 4 hour to download, since the baud rate is so slow.  Knowing how large turbotax home and office it would take me a day or two to download.  being that last person on a phone line, Verizon stating that there will NEVER, EVER be fios place on phone lines that are 5 to 6 miles through the woods, I guess I will have to find another software.  I don't mind spending that money for the software, but the management's answer was to "check with my ISP to see if there was a problem".  I am lucky that I don't have intermittent service.  Living in a rural area, having a desktop and not a lab top that I can lug around and find a "coffee shop that i can download from to rent a room at a motel to just download their program seems to be a bit much.  Their new employee KEVIANA is a true wonder!  She understood my problem and tried to make it right for me.  but the only answer she got from either supervisor or tech was the quote above.  I have used turbo tax for over 25 years and yet I now don't matter!  Thank you, but NO MORE!

TurboTax no longer sold in retail stores.

@rleeper676   You can now buy an install CD for $10 after you buy a License Code for the version you want.

TurboTax® Desktop 2024-2025 | Tax Software Download

TurboTax no longer sold in retail stores.

The problem is not that I can buy a download disc for $10 or that I have to buy the software for another $120.

The problem for many Americans is that we can't download a huge file without interruptions in our service.  You remember DSL right?  Slow internet, many interruptions!  there is no "High Speed Internet " in rural America!  That $10 disc only gets you a link to Intuit"s website to purchase the sofeware.

TurboTax no longer sold in retail stores.

How do you know that?  You do have to buy the download and License Code first.  Then you can buy the CD to install it.  You don’t need to download it.  

TurboTax no longer sold in retail stores.

I was on the phone with a customer support person for 2.5 hours today.  She researched and contacted either a Tech person or her Supervisor to find out if I could buy the CD software. 

TurboTax no longer sold in retail stores.

Did you tell them or show them that web page?  True you can’t just buy the program on a CD.  The CD does have the program on it but you have to buy the License Code first which you get when you buy the program as a download.   You don’t have to download it.    

 

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