Turbotax me quiere cobrar por el tramite sobre la devolucion de impuestos ($104.98), pero todavia no me entrego la plata de dichos impuestos ($864).

[mesquitebean]

Yo no hablo a español pero estoy usando un programa de traducción.   No estoy seguro de entenderlo completamente, pero ¿el $864 se refiere a un reembolso federal anticipado?

¿Eligió la opción de pagar los cargos de su producto TurboTax de su reembolso federal?

¿Y su reembolso federal ha sido retrasado inusualmente largo en el IRS?  
 Y tiene TurboTax le correo electrónico una factura por los cargos del producto?  ¿El correo electrónico indica que TurboTax debitaría su cuenta bancaria si el pago no se realizó?

Si es así, podemos decirle cómo telefonar para hablar con un agente bilingüe de TurboTax para discutir esto en español y hacer su pago.

[mesquitebean]

Me adelanté y publiqué información a continuación sobre cómo telefonar al soporte Español TurboTax para obtener más información y asegurarnos de que entendemos su situación completa.

[aaracama]

Thank you for your response. I tried to call but i couldn’t because i have an argentine mobile. Yes, i received an email from turbotax that they will debit me $104.98 but i never received my tax back, tax from my last job in colorado from dicember 2017 to march of 2018. Can i give my phone number so you can call me?

[mesquitebean]

Sorry, but this is mainly a user community forum, not a direct route to TurboTax Support.  No one can call you from the forum, and TurboTax Support will not phone you internationally.

Does the email tell you how to pay the bill?   Have you received previous billing emails from TurboTax?  Is the most recent email a notice that the debit will occur in your bank account in a couple of days?   If so, do you have enough money in your bank account to cover the fees?

Also, here's how to check on your Federal refund.  What do you see with this tool?
<a rel="nofollow" target="_blank" href="https://www.irs.gov/Refunds">https://www.irs.gov/Refunds</a>

If you have a  Colorado state refund, here's how to check on that:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/2896711-how-do-i-track-my-colorado-tax-refund">https://ttlc.intuit...>

[mesquitebean]

If you can't phone USA 800 numbers, but have Facebook or Twitter, you can contact a TurboTax Support agent directly with direct messaging there:

<a rel="nofollow" target="_blank" href="https://twitter.com/TeamTurboTax">https://twitter.com/TeamTurboTax</a>
or
<a rel="nofollow" target="_blank" href="https://www.facebook.com/turbotax">https://www.facebook.com/turbotax</a>

[mesquitebean]

If that IRS website tool says your refund is "still processing", we can tell you how to phone the IRS International Taxpayer Service Call Center in Philadelphia to inquire about your Federal refund.   It is not an 800 number, so your phone may allow it.  But it will not be a free call.  You can get the number here:
<a rel="nofollow" target="_blank" href="https://www.irs.gov/help/contact-my-local-office-internationally">https://www.irs.gov/help/contact-m...>
Hours:  6AM-11PM Eastern.

[aaracama]

Hello, i need an email to explain all the situation and find a solution, because i will not pay if i don’t received my taxes back.

[mesquitebean]

Did you phone the IRS at that international number in the IRS link above to see what you could learn about the delay with your Federal refund?

TurboTax Support does not use email.  Do you have Twitter or Facebook, and if so, have you tried to reach TurboTax Support with the Twitter/Facebook links above?

If the IRS has delayed your refund, TurboTax asks you to pay the bill for the use of their products.   If you don't pay, then at some point TurboTax will debit your bank account.  TurboTax has no control over what the IRS does.

[mesquitebean]

You mentioned your phone is Argentinian above.   Are you currently in the USA now, or are you back in your home country?

Also, what is your citizenship status?   TurboTax can prepare returns for US citizens or "resident aliens for tax purposes".  But TurboTax cannot prepare returns for non-resident aliens, who need Form 1040NR or 1040NR-EZ, which TurboTax does not handle.   

If you don't know how you are classified for tax purposes, we can help you determine that when you answer the following:
 If you are not a US citizen, what kind of visa were you under in the USA, and what total dates?

[aaracama]

Im not a us citizen. I had a J1 visa. I worked from december of 2017 to march 2018. In the main page of turbotax says that the procedure was acepted.

[mesquitebean]

Oh, that's problematic.  TurboTax cannot prepare tax returns for non-resident aliens.  Non-resident aliens are required to use Form 1040NR, which TurboTax does not handle.   TurboTax has an affiliate partner Sprintax (one "t") that can handle forms for non-resident aliens.
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/2437638-does-turbotax-handle-form-1040nr-for-nonresident-alien">ht...>
  
"Accepted" simply means the efiling went through and was received by the IRS.  It does not mean that you used the correct form.

I'm going to ask someone familiar with international filing to tell you what all you need to do to correct the situation.

@pk  Are you able to please assist this international filer when you are next in the forum?  User was only in the USA a few months on a J1 visa and apparently has filed a Form 1040 by mistake.   Thanks!

[pk]

@aaracama , you say you were here ( USA) with a J-1 visa -- were you a student or researcher or what ?  Did you file a 2017 return?  I understand from the above discussion that you have filed a 2018 return using TurboTax -- what did that cover?  Were you here as single ? Or ? Did you provide a US address for your filing ?  and US bank or what ?   There are two problems here  --> (a) your refund having  not found its way to you and (b) your filing the wrong form ( and therefore possibly  wrong tax rate).  Please answer  

[aaracama]

You have an email?, so i can explain the situation better. I work in us 3 month, to be able to work there i take the j1 visa. I have an us bank account. I tried to complete the form so i can received the money from the taxes back.

[pk]

 @aaracama ,  when you come back to this exchange again , write to me  as "@pk" and this will tell me you are online ( it send me email notification ) then I can make my email available to you  for a fixed time period and then delete -- we usually do not communicate via email