TurboTax keeps asking for information regarding Canadian Pension (I'm a US Citizen, I have no Canadian Pension)

[gflosardo8029]

My subject line says it all.  The program won't let me advance until I provide information on some Canadian pension, which I do not have.  What's the workaround?  

[JohnB5677]

You can eliminate this issue by going to the Canadian pension section

1. Under Canadian retirement summary,
2. Click the trash can, and don't click [continue].
3. Simply go back to a different section of TT.

[twozoids]

Didn't work.  Seems to be a real problem.

[SteamTrain]

@twozoids 

Yeah, it has been a problem.

Try it again....delete the form (trashcan) in the Canadian Pension area...but DO NOT Continue out of that page.   Just jump to another area entirely by clicking a different section selection in the menu...like click on Deductions&Credits.

[rroman]

Yes, I have tried using the trash can method without clicking continue but clicking Deductions and Credits, however, I still have the Canadian Registered Pension Income showing in the Retirement Plans and Social Security summary. I also have no Canadian entry in the Forms view. Are there any new workarounds?

[SteamTrain]

@rroman 

I imagine it's OK if a zero is listed in the summary page after deleting jumping out of there.

But you might need to wait a couple more weeks for a complete elimination (If ever)

or Call Customer Support and see what they say:
How do I contact TurboTax?

[aparsons70]

I am having the same stupid issue. WHat is up with this, TurboTax?? I tried going into FORMS and deleting that Canadian Pension form, but the question is still coming up in the walk-thru of Pension income. This is ridiculous. The past couple of years TT has really gone WAY down in quality and doesn't seem to be responsive to fixing these glitches in a timely manner.  Planning to look at other tax software options for 2026 if they can't make this right SOON!

[SteamTrain]

All I can say is Don't Use the Guided Interview...if you can avoid it.

Easier to avoid for those using the  Desktop software than those using the "Online" software.

[aparsons70]

Duly noted, thank you.

[rroman]

Here is what I did to get rid of this annoying problem..

First, I made sure all of my 1099-Rs were entered correctly. (One was manually entered and one was imported)

I then followed what SteamTrain suggested: "delete the form (trashcan) in the Canadian Pension area...but DO NOT Continue out of that page.   Just jump to another area entirely by clicking a different section selection in the menu...like click on Deductions&Credits."

I then did a Federal Review and TurboTax indicated I had no errors.

I went back to the "Wages and Income" summary page and clicked the "Next Income Section" at the bottom right of the summary page. TurboTax continued on without problems and I was able to complete the Federal and State returns by the interview method and e-file without errors.

I suggest once you trash can the Canadian form in the 1099-R section that you do not go back into that section. I think going back to the 1099-R section might re-trigger the Canadian form error. At least, that's my experience/suggestion.