Turbotax is telling me there's an error in my CA r...
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jmgesiotto
New Member

Turbotax is telling me there's an error in my CA return preventing me from filing, but there is no way to resolve the error.

The software is bringing me to my information form and asking me to check a box for CA resident filers only (I'm not a CA resident), and it will not let me proceed to e-file without resolving this unresolvable "issue"
4 Replies
CarissaM
Intuit Alumni

Turbotax is telling me there's an error in my CA return preventing me from filing, but there is no way to resolve the error.

This would be best resolved by contacting customer support by clicking here

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jmgesiotto
New Member

Turbotax is telling me there's an error in my CA return preventing me from filing, but there is no way to resolve the error.

I talked to customer support for 45 minutes; I was told it's a TurboTax software issue that needed to be resolved.  It has been over a week with no resolution. 

jmgesiotto
New Member

Turbotax is telling me there's an error in my CA return preventing me from filing, but there is no way to resolve the error.

This is still an issue weeks later.  I have heard nothing about a solution.  I talked to a customer representative on the phone for 45 minutes and she told me it's a software issue that needs to be resolved and to check back in a few days.  It's now been almost 3 weeks. 

KatrinaLO
Intuit Alumni

Turbotax is telling me there's an error in my CA return preventing me from filing, but there is no way to resolve the error.

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number hereIf you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

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**Mark the post that answers your question by clicking on "Mark as Best Answer"
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