cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member

“TurboTax Home Business 2018” which I just bought online "can’t be opened because Apple cannot check it for malicious software." Software needs to be updated!!!!

 
5 Replies
Highlighted
Level 15

“TurboTax Home Business 2018” which I just bought online "can’t be opened because Apple cannot check it for malicious software." Software needs to be updated!!!!

Did you buy the MAC version of the Home & Business program ?  

 

https://ttlc.intuit.com/community/troubleshooting/help/administrator-rights-mac/00/25636

 

@macuser_22  can you help ?

Highlighted
Level 15

“TurboTax Home Business 2018” which I just bought online "can’t be opened because Apple cannot check it for malicious software." Software needs to be updated!!!!

Did you buy it from Turbotax or another seller ?
Highlighted
Level 15

“TurboTax Home Business 2018” which I just bought online "can’t be opened because Apple cannot check it for malicious software." Software needs to be updated!!!!

Also see: https://ttlc.intuit.com/questions/2899293-turbotax-for-mac-won-t-open-when-installed

https://ttlc.intuit.com/questions/1899267-administrator-rights-mac

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
Highlighted
New Member

“TurboTax Home Business 2018” which I just bought online "can’t be opened because Apple cannot check it for malicious software." Software needs to be updated!!!!

Ok we all agree the software can't be opened because Apple cannot check for malicious software.  So what do I do ask for a refund?

Highlighted
Level 15

“TurboTax Home Business 2018” which I just bought online "can’t be opened because Apple cannot check it for malicious software." Software needs to be updated!!!!


@OH87 wrote:

Ok we all agree the software can't be opened because Apple cannot check for malicious software.  So what do I do ask for a refund?


if you get the message "TurboTax cannot be opened because Apple cannot check it for malicious software" then that is caused by the Apple "Gatekeeper" introduced with OS X 10.15 (Catalina).

That has nothing to do with TurboTax and will happen for any application not purchased from the Apple Store.

See this Apple article on this: https://support.apple.com/en-us/HT202491

And this TurboTax help article: https://ttlc.intuit.com/community/troubleshooting/help/turbotax-for-mac-won-t-open-when-installed/00...

For older Mac systems when TurboTax will not open.
See:

Be sure that System Preferences -> Security & Privacy -> General -> Allow apps downloaded from App Store and identified developers is checked.

Go to the Applications folder and select the TurboTax application in the Finder and right click with the mouse (or control click) ans select the top "open". That should force the first open. After that it should open normally.

https://ttlc.intuit.com/questions/1899267-administrator-rights-mac


**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**