TurboTax Home and Business 2025 not importing numbers from the TT 2024 file

[user17686021868]

i purchased and installed TurboTax Home and Business 2025. It imported our personal information from last year's file (names, jobs, address, etc.) but it's not importing the numbers (income, expenses, etc.)  from the TurboTax Home and Business 2024 file. No figures appear from the 2024 return - they are all "0". I already deleted one import and started over with a new import of last year's file and it did the same thing. This not NOT the free version, I paid around $100 for a product that doesn't work. I called a number to speak to an agent but the recording assumes I need tax help. I don't need that, it's a software issue. I need tech support. So what's the number to call?

[CatinaT1]

Here is a link to call  Turbo Tax Customer Service.

[VolvoGirl]

@user17686021868  Are you on Windows or Mac?  Are you transferring from the .tax 2024 file?

Here's an idea. Do you still have 2024 installed? Try opening 2024 program and see if you can get your 2024 return to show up in it. Go to FILE - OPEN. And see if that is the right one.

In the 2024 program do a File-Save AS and give it a easy name you can find or search for. And note where it saves it or select where to save it so you can find it again. The file will end in .tax2024. Then close the 2024 program. Then start a new 2025 return and transfer from the 2024 file.

I've seen posts for Mac that closing and reopening the program worked.  

[user17686021868]

Thanks! I think I figured out what I did wrong. 

[user17686021868]

Thank you!