Turbotax has no record of the desktop copy I bought from Amazon

[jeffhecht]

I bought desktop Mac Turbotax 2025 from Amazon and thought I registered it with when I downloaded a copy using the Amazon Activation code. I had bought desktop Turbotax for the last few years and assumed the Amazon registration process would register it with Turbotax. I was able to enter data from Turbotax 2024, but when I tried to download investment income I could not download any. A call to Turbotax support revealed that the 2025 Turbotax I bought and paid for had not been registered with Turbotax. Apparently the Amazon registration did not register my 2025 edition of with Turbotax -- perhaps because I had not bought previous editions from Amazon and treated me like a new Turbotax customer. How can I combine the two accounts? They both use the same email, but do not have the same password and probably do not have the same phone. 

[RobertB4444]

You can't really combine the two accounts.  They are two different accounts.  You should be able to get your 2024 data into either of them and then continue forward with that account.