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johnsan
Level 2

TurboTax Download is Corrupt

My TurboTax download appears to be corrupt. I start it up, then open my partially completed return. It says my state files are not on this computer and asks me to download them. When I hit the button, it opens a new TT window for the download. The new screen is white. It never does anything. 

 

Note: I started my return on another computer. Then purchased a new computer. I am now working on the new computer. I have also tried repairing the application with the TT repair program; and I have uninstalled and reinstalled the application.

 

TTwhite.PNG

1 Best answer

Accepted Solutions
BrandiLO
Intuit Alumni

TurboTax Download is Corrupt

Please see the instructions here for moving your tax data from one computer to another. If this does not work, please click here for step-by-step instructions to contact customer care.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

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3 Replies
Cass0317
Intuit Alumni

TurboTax Download is Corrupt

Please see the TurboTax FAQ below for troubleshooting a blank screen and installing the program:

 

If you need further assistance, please reach out to TurboTax Customer Care. 

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using in the TurboTax FAQ below:

What is the TurboTax phone number?

johnsan
Level 2

TurboTax Download is Corrupt

When I try running as an admin the program doesn't even start. It only gets this far: TTdot.PNG

BrandiLO
Intuit Alumni

TurboTax Download is Corrupt

Please see the instructions here for moving your tax data from one computer to another. If this does not work, please click here for step-by-step instructions to contact customer care.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
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