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Turbotax didn't make my tax payment, told me it wasn't scheduled, had me pay IRS directly, and then made a duplicate payment emptying my bank account. How to get justice?

Ridiculous and abusive. I should at least get a refund.
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2 Replies
CatinaT1
Expert Alumni

Turbotax didn't make my tax payment, told me it wasn't scheduled, had me pay IRS directly, and then made a duplicate payment emptying my bank account. How to get justice?

The IRS/States is currently processing a high volume of e-filed returns, so it can take several days for your payments to go through. 

The IRS/States may debit the payment after the deadline. Also, it can take the banks another few days to post the debit to your account.

As long as you filed you return or extension on or before April 15, 2026, and you selected April 15, 2026, or earlier as your payment date, you won't get penalized for late payment.

If you don't see the debit in your bank account 7–10 days after their return has been accepted,  call the IRS e-file Payment Services at 888-353-4537 or contact your state tax agency.

 

How do I contact my state Department of Revenue?

 

If the IRS received two payment, you will need to contact them for the refund of the duplicate payment.

 

It might be easiest to set up an account with them.

 

IRS Individual Online Account  

  • Taxpayers with a Social Security number or an Individual Taxpayer Identification Number can create or access their IRS Individual Online Account to get information they need to file their return.
  • With an IRS Individual Online Account, people can:
  • View balance owed, payment history and schedule payments.
  • Cancel scheduled payments.
  • Get transcripts.
  • View or create payment plans.
  • See digital copies of some IRS notices.
  • View key data from their most recently filed tax return, including adjusted gross income.
  • Validate bank accounts and save multiple accounts, eliminating the need to re-enter bank account information every time they make a payment.
  • View, approve and electronically sign power of attorney and tax information authorizations from their tax professional. 
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Turbotax didn't make my tax payment, told me it wasn't scheduled, had me pay IRS directly, and then made a duplicate payment emptying my bank account. How to get justice?

This happened because of TurboTax's faultu causing an enormous problem for me that still isn't resolved. Any other business would compensate a customer for harming them. TurboTax offers an AI bot and this message board in the void. 

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