turbotax desktop bug - trying to enter payment info to upgrade and it won't accept 09 as a credit card expiration month

[alanh137]

I got a message that I need to upgrade to Premier to import a 1099-B.  When I get to the online form to enter my credit card information, the dropdown box with credit card expiration months refuses to accept values displayed in the box of 09 or larger and I have a card that expires in September so I can't continue.

[LindaS5247]

If your payment is not going through I have listed some steps below that may correct this issue.

You can try:

• Logging out and back in to force a refresh. 
• Clearing your browser's cache and cookies. Click here for How to clear your cache. Click here for How do I delete cookies?
• Try using a different Web browser
• Make sure your internet connection is strong and stable
• If you are using a VPN try disconnecting it
• Try using Incognito Mode

 Also, please see the Help Article here for help in troubleshooting a Payment Error. 

Please return to Community if you have any additional information or questions and we would be happy to help

[baldietax]

more workarounds suggested here

https://ttlc.intuit.com/community/taxes/discussion/problem-with-payment-api-for-filing-a-return-not-...