TurboTax deluxe won’t install on my computer

[m-little8-cox-ne]

I purchased TurboTax Deluxe but it won’t install on my iMac. It’s say my OS needs to be updated but I can’t on my current computer. I did see something about TurboTax Online being an option. Do I need to return this version then purchase the online version? What is the cost of the online version?

[DoninGA · Accepted solution]

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

Go to this TurboTax website for the online editions with prices - https://turbotax.intuit.com/personal-taxes/online/

See this TurboTax support FAQ for the online edition system requirements - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/turbotax-onl...

[m-little8-cox-ne]

Thank you