If the pop-up message includes space for you to identify what you were doing when it occurred, etc., we encourage users to complete and submit the form so that our programmers can better determine what the issue is and how to address it.
Try exiting the program and logging in again. You might try a different browser; Chrome generally works well. You might also try clearing your cache and cookies.
In case this is occurring with a Mac device:
Some Mac users are reporting issues with the screen size in certain areas of the program in that the button needed is not showing on the screen.
To adjust the resolution on your screen, you could try the steps on this Apple Support page:
On your Mac, choose Apple menu > System Settings, then click Displays in the sidebar. (You may need to scroll down.) Select the display you want to adjust, then select the resolution you want to use. You may be able to turn on “Show all resolutions” to see additional resolutions for the display.
Depending on how you adjust the resolution, some app windows may not fit entirely on the screen. Using a scaled resolution may affect performance.
In the alternative, you could hook up a separate monitor to your Mac to see if this resolves the issue.
If you have tried all the troubleshooting steps and are still experiencing this issue, see here for information on how to contact TurboTax Support for assistance.
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