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TurboTax charged me unauthorized charges, how do I get a refund for this mistake on their part?

$100 taken out of my refund simply because I have student loans, and an additional $60 taken out of my account because my refund hasn’t been processed yet???
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80 Replies

TurboTax charged me unauthorized charges, how do I get a refund for this mistake on their part?

Student loans are not reported on a tax return.  Only the interest paid on a student loan is entered on a federal tax return and then it is only an adjustment to income reducing the income reported on the tax return.

The IRS can seize all or part of a federal tax refund for unpaid debts.  See this IRS tax topic for Refund Offsets - https://www.irs.gov/taxtopics/tc203

 

See this TurboTax support FAQ for payment of the account fees - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

TurboTax charged me unauthorized charges, how do I get a refund for this mistake on their part?

If you meant that you had to upgrade to Deluxe to handle the student loan interest  and then requested that $60 to be withheld from the federal refund for an EXTRA $40 fee then according to the contract you signed for that Refund Processing Service if the IRS takes too long to process the return and release the refund you agreed they could take the $60 TT fee from your account.  Later when the IRS finally releases the refund the processing bank will complete the transfer and withhold their $40 fee.  There is no refunding of the TT fees once the service is used.  

 

Now for the future ... the student loan interest you PAID  did not need to be reported on the return so you could have stayed with the free version.   And for next year, if you qualify, try using the IRS FREE FILE instead ...

 

If you qualify   you can use one of  the 10 IRS FREE FILE options to file a fed & state return for free ... but you must log in thru the IRS site :

 

https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

 

 For Filing Season 2021, you must make $72,000 or below to use one of the 10  IRS Free File partner offers.

 

If you choose the TT option then you can log in with your same user ID and agree to switch to the FREE FILE option then your progress will be preserved. 

Bonnie57
New Member

TurboTax charged me unauthorized charges, how do I get a refund for this mistake on their part?

Turbo tax charged my bank account $32.85 for something, I dont have to file. I'm on disability and draw less than $17000 a year.  I didn't file last year because they told me I didn't have to.  Could you please refund the money to my bank account.  Thank you 

TurboTax charged me unauthorized charges, how do I get a refund for this mistake on their part?


@Bonnie57 wrote:

Turbo tax charged my bank account $32.85 for something, I dont have to file. I'm on disability and draw less than $17000 a year.  I didn't file last year because they told me I didn't have to.  Could you please refund the money to my bank account.  Thank you 


You will have to contact TurboTax support for this issue.  We do not have access to your account on this user forum.

Use the key words Billing Issues when contacting TurboTax support.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

TurboTax charged me unauthorized charges, how do I get a refund for this mistake on their part?

I am a loyal customer TurboTax  I was supposed to be charged 39 bucks it charged me 69 can someone please refund me the 30 difference. It says as long as you file by today you can take advantage of this awesome Offer…

TurboTax charged me unauthorized charges, how do I get a refund for this mistake on their part?


@Monica7811 wrote:

I am a loyal customer TurboTax  I was supposed to be charged 39 bucks it charged me 69 can someone please refund me the 30 difference. It says as long as you file by today you can take advantage of this awesome Offer…


That price sounds like you upgraded to the Premier online edition at $69.

See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

TurboTax charged me unauthorized charges, how do I get a refund for this mistake on their part?

Hello i just got an email saying that i ordered Deluxe DIY Audit Defense for $45.00 I did not order it I'm not getting back enough to worry about it so please take it off My account. Order # EFECRTA157695585 please notify me when this is fixed.   

                         Thanks Brian Jackle

TurboTax charged me unauthorized charges, how do I get a refund for this mistake on their part?


@ILoveyouBug wrote:

Hello i just got an email saying that i ordered Deluxe DIY Audit Defense for $45.00 I did not order it I'm not getting back enough to worry about it so please take it off My account. Order # EFECRTA157695585 please notify me when this is fixed.   

                         Thanks Brian Jackle


You will have to contact TurboTax support about this issue.  Use the key words Billing Issue

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

baranoc
New Member

TurboTax charged me unauthorized charges, how do I get a refund for this mistake on their part?

Hi

I was to email my mass tax and I was charged 25.00. Then your program indicated I had to mail in my Mass taxes.Pleas refund the charge for emailing.

Conrad V Baranowski

TurboTax charged me unauthorized charges, how do I get a refund for this mistake on their part?


@baranoc wrote:

Hi

I was to email my mass tax and I was charged 25.00. Then your program indicated I had to mail in my Mass taxes.Pleas refund the charge for emailing.

Conrad V Baranowski


You will have to contact TurboTax support about this issue.  Use the key words Billing Issue

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

MoniqueLO_
Intuit Alumni

TurboTax charged me unauthorized charges, how do I get a refund for this mistake on their part?

We do not have access to your account in this public forum. Please feel free to contact Customer Support so they can assist you. If you inquire about a refund, you will want to use the keywords billing issues when you call so you get to the right person.

@baranoc


 

TurboTax charged me unauthorized charges, how do I get a refund for this mistake on their part?

Every year it’s the same but this time turbo taxes charge $166 dls for max I didn’t authorized, I don’t even make $20 K per year why ? I am not going to do my taxes here anymore

07747060
New Member

TurboTax charged me unauthorized charges, how do I get a refund for this mistake on their part?

I was charged $319.71 for your services in error. My tax return charges should have been around $40.

Lisa416
Returning Member

TurboTax charged me unauthorized charges, how do I get a refund for this mistake on their part?

Filling taxes should have been free and I was charged 173.00. so what is up!

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