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birdperch
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TurboTax Advantage - where is it? there is no order status on my online account or any information, only received a processing email on Nov 1. Maria

 
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TurboTax Advantage - where is it? there is no order status on my online account or any information, only received a processing email on Nov 1. Maria

If you are an Advantage subscriber and did not receive an email that your software was available in November, then you need to check your subscription information for correct email address, credit card information, etc.  Was your credit card showing a charge for the software in November?

See this TurboTax support FAQ for checking or updating the Advantage subscription - https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-info-in-my-turbotax-advanta...

Use this website to check on any orders or payments - http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

If a 2017 order is shown on the order status website, then sign onto your download account with your Advantage user ID and password to download the software - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

If a 2017 order is not shown in the order status website and you want the 2017 desktop CD or Download, go to this website to purchase one of the 2017 desktop editions - https://turbotax.intuit.com/personal-taxes/cd-download/


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