TurboTax 2025 Something unexpected happened and we can't connect to Merrill. Try again in a few hours. (590)

[LarryFahnoe]

TurboTax Premier 2025, Mac desktop version
Application: 2025.r27.046, build date Apr 6, 2026 at 14:34:17

Each time I attempt to download tax data from Merrill, I successfully log in, see my list of accounts, and then click to give consent to share data. The next screen shows "Connecting to Merrill..." for a minute or so, during which time I receive an e-mail from Merrill indicating that my consent was received. Finally, the process concludes with "Something unexpected happened and we can't connect to Merrill. Try again in a few hours. (590)"

I have tried this at least 15 times yesterday and today. I have done the following:

• allowed Local network access for ttd-fdp-ui-config-v2.app.intuit.com
• cleared cookies
• disabled anti-virus
• disabled firewalls
• switched Internet connections
• applied software updates
• tried multiple browsers
• rebooted

In other words, pretty much everything that I can to rule out problems on my end. Since I am able to log on to Merrill, see accounts, and receive an e-mail from them each time I go through the process, I am fairly convinced this is a problem with TurboTax.

I have used TurboTax for many years to file returns with tax data downloaded from Merrill. I see that there are other reports of Intuit product users having very similar problems. Please Intuit, do a better job of QA testing before you release! But for now, please help me get my tax data downloaded.

Aside from the obvious, what does status 590 mean?

[GL243]

Perhaps you've already done what I'm about to suggest, but I have stuff like this happen to me all the time and have to turn off my VPN (mine is McAfee) to get things to work.  

[LarryFahnoe]

Thank you for the suggestion, it is certainly worthwhile, but I'm not using a VPN.

--Larry

[DawnC]

There are a few more tips in this article >>  What if I can't import my 1099?

[LarryFahnoe]

Thank you, however I've already done the things referenced in that article. The issue is that TurboTax is not functioning properly: it does not download the tax data as it has done in the past.

There have been multiple desktop customers this year and last year reporting essentially the same problem. I started a new thread as the previous thread was combining the 2024 and 2025 products. The 2024 desktop version worked for me last year, so I wanted to be clear that my issue is with the 2025 product. As shown above, the build date was YESTERDAY, so I would say I'm as current as would be reasonable to expect.

--Larry

[MarilynG1]

When the browser window opens to Sign In to your Merrill account, click the icon in front of the URL address, open Settings, and choose 'Allow' for Local Network.  Remember that the IRS already has copies of all your 1099's so a Category Summary Total is acceptable reporting in a tax return.

You could also try uninstall/re-install of TurboTax. 

@LarryFahnoe 

[LarryFahnoe]

Thank you, however still no joy. Actually I have already been verifying that the Allow Local network was checked.

I have done the following:

• Turned off Lockdown mode on my Mac
• Disabled the Mac's firewall
• Turned off Sophos Home
• Added a bypass rule to my external firewall

Basically exposing the poor Mac into the wilds of the Internet for the duration of the test. Still the same result: 590. Consistent with all the other tests, I can see each of my Merrill accounts, give consent, and receive an e-mail from Merrill indicating they've received my consent. Clearly I am getting successfully logged in to Merrill but it would seem the browser component is failing to either initiate the download or pipe the data back to the app.

I have also done the uninstall/reinstall and that doesn't change anything either. 

Is there any diagnostic ability (logs or anything) that would help me to see exactly what is failing? If this information is available to me, I am happy to share it with Intuit to so as to improve the product. TurboTax is extremely frustrating to deal with when it doesn't work and doesn't give any hints as to why. Pretty please???

--Larry

[LarryFahnoe]

Well after exhausting pretty much everything I could think of trying/testing on my end, I resorted to calling Intuit support. Sadly both calls including an escalation on the second call were unable to either resolve the issue or shed any light on it. For any Intuit people, the second call was incident number 1775041697177 (I put the commas to attempt to prevent the forum software from thinking I'm entering a phone number...). The picture that the support reps painted for me was that they are unable to troubleshoot beyond the TurboTax desktop app (that's what their screen sharing allows them to see), and frustratingly that means they are unable to troubleshoot the browser based portions of the process that are in communication with the Intuit back-office processes. The escalation rep indicated that she had troubleshot "the same issue with Merrill" the prior day and was satisfied that it was an issue on the Merrill side and therefore unwilling to make another attempt. I agreed to take the task of initiating a call with Merrill to see what I could learn. 

Upon calling Merrill, I found that they were running into frustrated TurboTax customers also unable to download data, but they had not been able to find any problems with the Merrill infrastructure. One person suggested I consider trying the TurboTax online product as it had worked for them. Given the large number of transactions and the looming deadline, I started with the online product but it too failed similarly (I was able to log in to Merrill, select accounts, give consent to share data, receive an e-mail from Merrill acknowledging my consent, and then the long pause...), the only difference was that the online product came back with a slightly different message: "We can't connect to Merrill right now. We encountered an unexpected error while trying to connect. If this error persists for more than a few hours, contact us. (7500)" For an old IT guy who has been involved with the design and operation of complex infrastructure, and who realizes just how important a willingness to troubleshoot ones own dogfood is to good customer service, telling customers to try again in a few hours and being unable to troubleshoot just seems arrogant and frankly foolish from a brand perspective.

Aside from that irritation, there is actually good news: I got up yesterday (my sixth day of attempts) and tried the online app and remarkably it was quite pleased with itself and its ability to download and import all my tax data from Merrill. I then went back to the desktop app and found the same result. For reference, all of the changes I had made on my end for the 37 failed attempts (desktop and online) had been reverted prior to these two successful imports, further confirming that the issue was not caused by something on my end. So somewhere a process has been restarted or maybe a system rebooted & at least this customer has been able to make headway on the annual odious task... 

--Larry