TurboTax 2025 purchased online Today with Costco

[d170m]

I bought TurboTax online from Costco several hours ago.

I received a confirmation email that it was shipped, but nothing else.

[mesquitebean]

@ d170m 

TurboTax from Online Costco is license activation code.   By "shipped", it comes in email; maybe a better choice of words for them to use would be "fulfilled".   Did you get a second email with the license activation code?    The email with the activation code comes from a third-party company--not from Costco--who handles the software distribution for Costco.   It should come in 30 minutes to 2 hours after purchase.  See if that second email ended up in your email's spam/junk folder.

  Once you receive the code in the second email, here's how to download the installation file:

FAQ:  Getting started with desktop TurboTax

https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...

[mesquitebean]

@ d170m 

ADDENDUM

The third party I mentioned above is synnex.com.   I believe that the second email with the activation code comes from CostcoEDelivery @ esd.synnex.com

That is not a contact address, however.   If you don't receive the code, and it's not in your spam/junk folder, phone Costco Online customer support for assistance.