TurboTax 2024 for MAC need to change

[dodwat]

I purchased TurboTax 2024 for macOS. I didn't realize the system requirement was macOS Ventura. I'm running on macOS Monterey 12.7.6...There is not an upgrade to macOS Ventura, so I'm not able to install the program. Can I get a refund or use an online version? If I'm able to use the online version, how do I get credit for the purchase I've already made?

[VolvoGirl]

If you can't buy or borrow another newer computer (Windows or Mac) you can switch to the Online web version. You can't apply the Desktop CD/Download purchase to Online. You have to pay for Online separately. You will have to get a refund for the Desktop program. Then you can use the Online web version. You can try to get a refund from Turbo Tax, submit an online refund request within 60 days of receipt here https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...

If you switch to the Online version you can transfer your 2023 return done in the Desktop program to the Online version. Post back next year if you need help transferring.

[DoninGA]

No, the payment for the desktop edition cannot transfer to the online editions.

See this TurboTax support FAQ for how to apply for refund - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...