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TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

TurboTax 2024 will not install with Windows 10.  It asks for Visual Basic 2022 C++ Redistributable, but that will not download, as it is an incompatible file.  Intuit Help Desk doesn't know what to do!  Can anyone help?

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5 Replies
MarilynG1
Employee Tax Expert

TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

The Visual C++ Redistributable installs Microsoft C and C++ (MSVC) runtime libraries. Many applications built using Microsoft C and C++ tools require these libraries. If your app uses those libraries, a Microsoft Visual C++ Redistributable package must be installed on the target system before you install your app. 

 

Try the download for X64 linked in this Microsoft Visual C and C++ article. 

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TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

You propose that I download Visual 2022 C++.  That doesn't work.  That is the exact program that I have been trying to download and is incompatible.  If I could download it, I could install TurboTax 2024.

gs char
New Member

TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

did you ever get a response from turbotax?  Im getting an install error related to C++ also.  I have installed at least 4 years of this program and never had an issue.  I see the C++ file but get an unavailable on this network resource then says it cant find it.  I should have just bought the disc

 

TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

I have not gotten a response from the TurboTax community that is helpful.  I talked with TurboTax twice, but they said that they could not resolve the issue.  Told me to call the Geek Squad.  My computer says that Visual C++ is an incompatible file.  I am hoping that enough of us will complain that TurboTax will resolve the issue.  I do know of another person that has this issue besides you & I.

MarilynG1
Employee Tax Expert

TurboTax 2024 fails installation. Want Visual C++, but that is an incompatible file!

Here's more things to try in Troubleshooting TurboTax Desktop Issues.

 

Here's what worked for another user with Windows 10:

 

  1. Type "environment" in the windows search bar. 
  2. This will bring up "Edit the System Environment Variables" as a match. 
  3. Clicking on it takes you to the "Advanced" tab of a dialog box titled "System Properties." 
  4. Near the bottom of the dialog box, click on the pushbutton labeled "Environment Variables...". 
  5. This brings up a separate dialog box that shows the current values for user environment variables at the top and system variables at the bottom. In the list of user environment variables, you should see both TEMP and TMP, and their current values. 
  6. Click on each, then click on the "Edit..." pushbutton. 
  7. This brings up another dialog box in which you can change the "Variable value" to "C:\Temp" (be sure to change the variable value, not the variable name). 
  8. This folder must, of course, exist for this step to work properly. 
  9. OK out of all the dialog boxes and retry the install.     
  10. Environment variable changes take effect immediately, so if this is the only change you make, it's not necessary to reboot.     

This discussion on Installing TurboTax may also be helpful.

 

@prbill 

@gs char 

 

 

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