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strephil1969
Returning Member

Turbotax 2019 home/business is downloading ok,but doesn't install. Is installing a installation file 428kbs large

why doesn't this installation file work? is it the right size or what could be stoping the installation.
3 Replies
MichelleLO
Employee TurboTax Specialist

Turbotax 2019 home/business is downloading ok,but doesn't install. Is installing a installation file 428kbs large

Please see the below FAQ's for assistance with troubleshooting your installation issues:

For Windows: https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-...

For Mac: https://ttlc.intuit.com/community/installing/help/turbotax-for-the-mac-installation-troubleshooter/0...

 

If those steps don't resolve your issue, please reach out to Customer Support via the Contact Us link below:

 https://support.turbotax.intuit.com/contact/

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
JimA
New Member

Turbotax 2019 home/business is downloading ok,but doesn't install. Is installing a installation file 428kbs large

No thanks yet.  Have used this software for years and never had a problem installing like this!  TT Business 2019 installs perfectly (showing you the system is OK), but w_turbotax_1040_hab_tta_[phone number removed].exe simply says "This app is not for this pc.  Contact your vendor to find a product for Windows 10".  I have worked through every step of your install help guide: my windows 10 is up to date, firewall and antivirus is off, disk defragged, I have admin rights, did limited restart.  This is simply not the correct software for a PC under windows 10!!

[email address removed]

ckcindyk
Level 1

Turbotax 2019 home/business is downloading ok,but doesn't install. Is installing a installation file 428kbs large

I am having same issue.  Windows 10.  Talked with customer support - they sent me a new download link.  Exact same issue with that.  

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