Turbo tax won't let me get past the final part of filing. It just keeps looping me through the billing which is 0. How do I get out of this loop?

[indigoseer]

I'm trying to finish filing my taxes and turbo tax refuses to let me. Whether on my phone, my computer, or in the app I click on start for the billing portion, I get taken to a page that shows how much I owe which is nothing, I verify that my address is correct and I click continue. The page then thinks about it for a minute and then loops me right back to where I just came from telling me to start the billing portion of my filing process so I click start and it takes me to the same page I was just on where it tells me that I owe nothing and ask me to verify my billing address so I verify my billing address and I click continue and the page thinks about it for a minute and then takes me right back to the page I just came from where it asks me to start finalizing my filing process and this just continues in a never-ending loop I'm never able to actually progress to the point where I can file my taxes. And of course TurboTax isn't willing to provide any sort of support unless I pay for it because they're a bunch of greedy corporate monsters so I need help from the community on how to actually get these taxes filed.

[CatinaT1]

Sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

[indigoseer]

I've tried all of these already. Incognito mode, clearing cash and cookies, I've even used four different browsers. I've tried on my phone, on my computer, on my tablet, I even downloaded the app to see if it would work on there. No matter what I do I am stuck in a cycle of clicking start on reviewing my order, getting to the order page, clicking confirm payment, then being sent right back to the page with the start button in it. It will not progress forward and it will not allow me to file my taxes. 

[CatinaT1]

Here is a link to contact  Turbo Tax Customer Service.

[indigoseer]

I tried that too but they won't help me unless I add their stupid paid service on to my account. That's why I came to the community section because that's the only way I can get any help without being charged for it.