Turbo Tax quits
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Returning Member

Turbo Tax quits

I'm getting two messages: One tells me that I have an error message 17001 and the other simply tells me that Turbo Tax encountered a problem and shuts down.  I've finished the income section and am preparing to do deductions and credits.  Help!

3 Replies
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Expert Alumni

Turbo Tax quits

I would suggest you clear cache and cookies on your web browser.  

 

If you are filing with TurboTax online, please follow these steps:

  • Check your internet connection.  Try to log out and sign back in the program. 
  • Clear your cache and sign back into the program.  To clear cache, click here: Cache
  • You may also try a different browser.

 

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Returning Member

Turbo Tax quits

I spoke with Mara yesterday.  We cleared the cache but had no improvement in TT

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Expert Alumni

Turbo Tax quits

There is a problem with how TurboTax is interacting with your computer. If clearing your cache and trying a different browser does not work, your only other option is to log onto your TurboTax program using a different computer or mobile device.

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