Turbo Tax quits

[billbh]

I'm getting two messages: One tells me that I have an error message 17001 and the other simply tells me that Turbo Tax encountered a problem and shuts down.  I've finished the income section and am preparing to do deductions and credits.  Help!

[LinaJ2020]

I would suggest you clear cache and cookies on your web browser.  

If you are filing with TurboTax online, please follow these steps:

• Check your internet connection.  Try to log out and sign back in the program. 
• Clear your cache and sign back into the program.  To clear cache, click here: Cache
• You may also try a different browser.

[billbh]

I spoke with Mara yesterday.  We cleared the cache but had no improvement in TT

[ThomasM125]

There is a problem with how TurboTax is interacting with your computer. If clearing your cache and trying a different browser does not work, your only other option is to log onto your TurboTax program using a different computer or mobile device.